Accounts, Connections & Billing

No email address is required. Create an account with a username and password. Save both securely after creating your account; a password manager is recommended, and you should avoid reusing passwords from other sites. Treat your subscription link like account credentials: don’t put it in public notes or forums, or in screenshots others can access. Before switching browsers or clearing local data, make sure your credentials are saved. If you can’t log in, check your keyboard input, capitalization and extra spaces. If you still can’t regain access, explain the issue through the support option in the user panel, if accessible. Never share your password or full subscription link publicly.

There’s no limit on the number of devices connected at the same time, and changing devices alone doesn’t mean you need to buy again. Install the appropriate client on your new device, then sign in to the user panel to get and import your subscription. Your old device can continue using your current plan. When using multiple devices, keep an eye on your account’s data usage—unlimited devices does not mean unlimited data. If you stop using an old device, remove the saved subscription details from it. If a device is lost or its details have been shared, check the security settings available in the panel and, if needed, open a support ticket to ask how to handle your credentials. Don’t keep using a link that may have been exposed.

Windows, macOS, iOS, Android and Linux are supported. Find client downloads in the user panel; there’s no need to look for installers in search results. Downloads for Windows, macOS, Android and Linux are available after you sign in. The iOS download option also requires an active plan. You must sign in to get a subscription—downloading a client and getting a working subscription are separate steps. In the download area, choose the option for your operating system and follow the instructions in the panel. If the client installs but no routes appear, check that you’ve imported a subscription and that your plan is active. Avoid reinstalling clients from different sources repeatedly.

First, sign in to the user panel and check your plan status and subscription options. Then open the subscription or configuration manager in your client and update the subscription you’re using. Once the update succeeds, check that the region list appears as expected and select a route again. In most cases, update the existing subscription rather than repeatedly adding configurations with the same name; multiple old configurations can cause the client to keep using outdated details. If the subscription address in the panel has changed, replace the old configuration with the current address or import it again. Note any custom rules before making changes so you can restore them if needed. Cover any credentials in the subscription address when sharing screenshots or error reports.

Disconnect the proxy first and check that your local network can open commonly used websites. If it can’t, resolve the network access issue first. Next, sign in to the user panel and check your plan status, remaining data and subscription. Then return to the client, update the subscription and try another route. Check whether other proxy or network-management tools are running at the same time; quit any conflicting tools temporarily and try again. If you still can’t connect on different networks, save the client’s error message and note when the issue occurred, then continue with the troubleshooting guide. Don’t turn off system security protections as a substitute for diagnosis, and don’t submit your subscription link to public testing sites.

A connected status only means the client has established a connection; it doesn’t mean every app request takes the same route. Try opening the service in a browser first to see whether the issue affects the whole connection or just one app. Then check the client’s per-app proxy settings, bypass list and active rules to make sure the app isn’t excluded. If needed, temporarily switch to the client’s global proxy mode for comparison, then restore the rules that suit your everyday use. Apps may keep old connections open, so fully quit and reopen the app after changing settings. If only one service fails, check its regional requirements and your account status before assuming all routes are down.

First, make sure the user panel opens normally. Copy the current subscription address from the panel again and check for extra spaces, line breaks or missing characters. Don’t use shortened text displayed by a chat app in place of the full address. If the panel works but the client update fails, note the error type shown by the client and check that you selected the right import method. If switching local networks lets the update complete, the original network’s access path may need further investigation. If your existing configuration still works, keep it for now rather than clearing everything. When opening a support ticket, include the platform, client and error message. Hide any credentials in the subscription.

Check whether the disconnection consistently happens when you lock the screen, switch apps or change networks. On Android, review background activity, battery optimization and app sleep settings, and allow the client to run as described by your system. Option names vary across devices. On iOS, check the system VPN configuration and make sure another network tool isn’t taking over the connection. After changing settings, test access both in the foreground and in the background rather than relying only on the client icon. If the issue happens only when switching between Wi-Fi and mobile data, note the direction of the switch and any error message. If it persists, include your operating system version, client details and steps to reproduce it in a support ticket.

Coverage includes 90+ countries and 150+ routes. Use the website’s Nodes page to learn about coverage and route types. For the regions and routes currently available to you, check the user panel after signing in and the client’s updated list. Before choosing a region, check the target website’s regional requirements, then find the corresponding option in your client. A region name doesn’t guarantee that a particular website feature will always work, and third-party services may change their access rules. If the website and client lists appear different, update your subscription, confirm your current configuration and report the discrepancy in a support ticket. Don’t rely on old screenshots or route names forwarded by others to determine whether your current configuration is complete.

These terms describe how routes are set up; the name alone doesn’t tell you what performance to expect. Start by choosing a route for your target region, then compare different types using the same local network and app. Check whether pages load normally, tasks are interrupted and switching routes makes a difference. Keep other conditions the same during testing; changing the client, rules and network all at once makes it harder to identify the cause. Route types available to you are shown in the panel. If one type doesn’t work well on your current network, try another option. If the issue persists, note the region, route type, use case and error message for support.

Pause high-bandwidth tasks on your devices and local network, then compare other routes in the same app to see whether the issue is limited to a region or route type. You can also switch local network connections to help distinguish between Wi-Fi signal, your ISP’s routing and the remote route. For video, temporarily lower the quality and see whether buffering improves. For file transfers, check whether only one download source is slow. Avoid changing every setting at once when things slow down; repeatable comparisons make the cause easier to find. If the issue happens around the same time, include when it occurred, your network, route name and affected app in a support ticket.

Not necessarily. A service may check your region, account eligibility, payment status and its own access policies. A working route doesn’t override those requirements. First, check whether ordinary websites work, then review the specific message from the service. If it clearly indicates a region issue, choose a route for the relevant region if permitted by the service’s rules, then fully quit and reopen the app. If the message points to an account issue or service maintenance, follow the platform’s instructions. Don’t switch regions rapidly or repeatedly sign in. If you need help troubleshooting, note the service name, message and selected region, but don’t share third-party account passwords, session credentials or private conversations.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Data packages last until used and never expire. Monthly plans suit predictable monthly usage; data packages suit more irregular usage. Compare both the billing model and included data—not just the one-time payment—and don’t assume a data package replenishes each month. Before choosing, check the details on the Plans page, then confirm your order in the user panel. If you’re unsure how a new plan affects your existing subscription, ask through a support ticket before proceeding.

Monthly plan data resets each month on the date the plan began. For a mid-cycle upgrade, the price difference is prorated for the remaining days. Check your plan status, reset schedule and order details in the user panel; the reset date isn’t the same as the start of the calendar month for every account. Before upgrading, review the calculation shown in the panel and confirm the new plan and remaining usage period before continuing with the order. Data packages last until used and never expire, so they reset differently from monthly plans. If the panel doesn’t show what you expect, keep your order records and open a support ticket. Don’t pay again or switch plans repeatedly to try to correct the display.

Alipay, WeChat Pay and USDT are supported. Create an order in the user panel, pay using the method shown for that order, then return to the panel to check the order status and plan details. Don’t rely on the payment page closing or the client connecting to decide whether an order is complete. If you’ve paid but the panel hasn’t updated, first make sure you’re signed in to the account used to place the order, then check your order history to avoid paying again. If the discrepancy remains, provide the order number, payment method, payment time and a redacted receipt in a support ticket. Include only what’s needed to verify payment, and hide unrelated account details. For payment issues, follow the verification results in the panel and ticket replies.

MingVPN offers a 14-day no-questions-asked refund. To request one, sign in to the user panel and open the support ticket section. Explain that you’re requesting a refund and provide the relevant order number so the team can verify your purchase. You can also include the payment method, payment time and a redacted receipt if needed. If you’re reporting a technical issue, describe the symptoms, but don’t share your full subscription link or password. See the Refund Policy and Terms of Service for details. Follow up in the same ticket and keep your order records. The ticket reply will confirm the refund status and next steps; whether the client is still connected doesn’t determine the outcome.